The Office of Public Utility Counsel (OPUC) was created by the Texas Legislature in 1983 in response to legislative and consumer group concerns that the residential and small business ratepayers were not being adequately represented in the utility proceedings that ultimately affected them. Balance was needed in the regulatory process.
The mission of OPUC is to provide legal representation to Texas residential and small commercial telephone and electricity consumers in proceedings that come before the Public Utility Commission of Texas (PUC), the Federal Energy Regulatory Commission (FERC), the Federal Communications Commission (FCC), and in state and federal courts to ensure that utility services are available to these ratepayers at just and reasonable rates in an increasingly competitive environment.
The staff is accessible to consumers through direct contact and through their website. The use of voicemail is limited and all calls and contacts are immediately routed to the appropriate agency personnel, if possible. They strive to satisfy all consumer requests within 5 working days.
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