The recent J.D. Power and Associates' Texas Residential Retail Electric Provider Customer Satisfaction Study shows that in 2010, 41% of customers have been with their current provider for at least three years, versus 49% in 2009, with slightly more than 10% "highly committed" to their REP and another 25% indicating they "definitely will" stay with their REP.
More than one-third of residential customers have no plans to switch providers under any circumstance. SAY IT AIN’T SO. These attitudes and positions run counter to the promotion of competition in the marketplace. More common sense and reason is needed. People, you can save money for yourself and help your neighbor, friend or relative.
More than one-third of residential customers have no plans to switch providers under any circumstance. SAY IT AIN’T SO. These attitudes and positions run counter to the promotion of competition in the marketplace. More common sense and reason is needed. People, you can save money for yourself and help your neighbor, friend or relative.
The above stats are contained in the PUC Chairman’s 2011 Report to the 82nd Texas Legislature, Scope of Competition in Electric Markets in Texas, and are highlighted as a positive development. In my opinion, the numbers are unacceptable after eight years of deregulation implementation and directly reflect back on reduced funding for the state’s outreach and education program for “Texas Electric Choice“.
The Public Utility Commission of Texas (PUCT) budget for conduct of the Texas Electric Choice awareness campaign was set at $12 million dollars at the beginning of deregulation but was reduced to $750 thousand for the past six plus years. These funds are barely enough to operate the Power to Choose website and the associated telephone call center with minimal outreach to Texas electricity consumers. Could this be the reason so many are underinformed?
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