A REHASH OF NEW CONSUMER FRIENDLY RULES....

Fairly early last year, the PUC adopted rule amendments to facilitate more rapid transfers from one REP to another when a customer decides to switch REPs. Under previous rules, switching REPs could take as long as 45 calendar days, but the amendments now shorten that time to seven business days or less.

Also, TDUs must now process meter reads for customers who are switching REPs within four business days of receiving a request from the gaining provider. Additionally, REPs are now required to notify customers of the termination of a term contract for electric service at least 14 days before the termination date.

The combination of notifying the customer of pending contract term expiration and providing for a significantly shortened process for changing REPs has improved customers’ ability to make timely choices, thus making the competitive electricity market more responsive to the needs of retail electric customers.

WE NEED MORE RULE CHANGES SUCH AS THESE.  BECOME ENGAGED TO HELP THAT HAPPEN.