CHAPTER 17, titled CUSTOMER PROTECTION, SUB-CHAPTER A. GENERAL PROVISIONS, Sec. 17.001. CUSTOMER PROTECTION POLICY, sub-para (b), of the PUBLIC UTILITIES REGULATORY ACT, confers on the Public Utility Commission the authority to adopt and enforce rules to protect retail customers from fraudulent, unfair, misleading, deceptive, or anti-competitive practices. The law further states that all buyers of retail electricity services are entitled to these customer protections.
I hold a strong opinion that the commission is not upholding this responsibility and is not adequately policing the marketing practices of the REPs to identify wrongdoings and taking corrective actions. The tricks, gimmicks, unfairness and confusion rampant in the restructured marketplace continue to harm the residential and small business customer big time.
A new and completely non-partisan and independent consumer advocacy/protection organization, patterned after those found in other states, fully staffed by qualified personnel and initially funded by the state, tasked to clean this mess up, should be sought by our consumer friendly legislators in this current session.
Post your comments and opinions on this proposal as quickly as possible and help achieve the goal by your own actions.
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