The Provider of Last Resort serves as a back-up electric service provider in the competitive retail electric market in the event a REP leaves the market for any reason. POLR service is a safety net for customers whose chosen retail electric provider is unable to continue service.
The Public Utility Commission of Texas (PUCT) designates certificated retail electric providers to provide POLR service for each customer class in each electric utility service area that is open to competition. It is good to know who these are. Be sure to review the EFL (Facts Label) for your applicable service area provider under the residential column. CLICK HERE to review the designations.
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