Retail Electric Providers must follow a set of customer protections by providing each customer:
• An Electricity Facts Label (EFL): This gives a Retail Electric Provider’s pricing information, contract terms, sources of generation and levels of emissions in a standardized format.
• A Terms of Service document: This is your contract. It informs you of a Retail Electric Provider’s contract terms and conditions.
• A "Your Rights as a Customer" disclosure: This informs you of your standard customer protections as mandated by the PUC.
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